privacy notice

Pilkington AGR Hungary Ltd. Privacy Policy

in which we inform you, as a visitor to our website and a user of our services, about our company’s data processing and data protection policies.

1. Our Data Processing Principles

Our company follows the following principles in data processing:

a) We process personal data lawfully, fairly, and transparently for you.
b) We collect personal data only for specified, explicit, and legitimate purposes, and we do not process it in a manner incompatible with those purposes.
c) The personal data we collect and process is adequate, relevant, and limited to what is necessary for the purposes of processing.
d) Our company takes all reasonable steps to ensure that the personal data we process is accurate and, where necessary, kept up to date; inaccurate personal data is deleted or corrected without delay.
e) Personal data is stored in a form that permits identification of you only for as long as necessary to achieve the purposes of processing.
f) We ensure the appropriate security of personal data through suitable technical and organizational measures against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Our company processes your personal data:

a) Based on your prior informed and voluntary consent, only to the extent necessary, and always for a specific purpose, that is, we collect, record, organize, store, and use it accordingly.
b) In certain cases, the processing of your data is based on legal regulations and is mandatory; in such cases, we will specifically draw your attention to this fact.
c) In some cases, our company or a third party has a legitimate interest in processing your personal data, for example, for the operation, development, and security of our website.

2. About Our Company

Our company’s registered office: 1239 Budapest, Ócsai Street 4.
Our company’s website: https://pilkington.hu
Our phone number: +36 1 262 0565
Our email address:
For any data protection inquiries, please feel free to contact us at:
Tax number: 11132787-2-43
Company registration number: 01-09-696992

Our company is not required to appoint a Data Protection Officer under Article 37 of the GDPR.

Name, address, and contact details of our hosting service provider: silicium.eu

In order to provide high-quality service to our clients, our company uses the following data processors:
Profit Solutions Ltd. – Chat service – 1117 Budapest, Október Huszonharmadika Street 8-10.

Should there be any changes in the list of our data processors, these will be updated in this privacy notice.
Az általunk kezelt adatok:

We only request personal data from our website visitors if they express an interest related to our activities. Personal data provided in connection with the use of our marketing services cannot be linked to other data, and identifying our visitors is fundamentally not our objective.

Customer registration is not available on our website.
For any questions regarding data processing, you may request further information by contacting us at or by postal mail. We will respond without delay, within 3 business days, but no later than within 1 month, to the contact details you have provided.

3. What are cookies and how do we manage them?

Cookies are small data files (hereinafter: “cookies”) that are placed on your computer via the use of the website, stored and saved by your internet browser. Most commonly used browsers (such as Chrome, Firefox, etc.) accept and enable the downloading and use of cookies by default. However, it is up to you to modify your browser settings to refuse or disable cookies, or to delete cookies already stored on your computer. More detailed information about cookie usage can be found in the “Help” menu of your browser.

Some cookies do not require your prior consent. Our website provides brief information about these cookies when you first visit. These include, for example, authentication cookies, multimedia player cookies, load-balancing cookies, session cookies that assist with customizing the user interface, and user-centric security cookies.

For cookies requiring consent—if data processing begins upon visiting the site—our Company will inform you at the beginning of your first visit and ask for your consent. Our Company does not use or permit any cookies that would allow third parties to collect data without your consent.

Accepting cookies is not mandatory; however, our Company cannot be held liable if the website does not function as expected due to cookies being disabled.

Detailed information about third-party cookies here itt You can read about data protection here. itt 

4. What else should be known about how we handle data on our website?

You voluntarily provide your personal data to our Company during the course of communication with us; therefore, we kindly ask you to ensure that the information you share is accurate, correct, and complete, as you are responsible for its authenticity. Incorrect, inaccurate, or incomplete data may hinder your ability to use our services.

If you provide personal data not of your own, but of another individual, we assume that you have the necessary authorization to do so.

You may withdraw your consent to data processing at any time and free of charge by:

withdrawing consent or requesting the blocking of any data provided as mandatory during the inquiry process.

withdrawing your consent to data processing in general, or

For technical reasons, the registration of the withdrawal of consent may take up to 30 days. However, please note that, in order to comply with our legal obligations or to enforce our legitimate interests, we may continue to process certain data even after consent has been withdrawn.

In cases where misleading personal data is used, or if a visitor commits a criminal offense or attacks our Company’s system, we will immediately delete the individual’s data upon termination of their registration. If necessary, we will retain the data for the duration required to establish civil liability or to conduct criminal proceedings.

5. Other data processing questions

We may transfer your data only within the limits defined by law. In the case of our data processors, we ensure through contractual provisions that your personal data cannot be used for purposes contrary to your consent. Further information is available in Section 2.

Our Company does not transfer data abroad.

Courts, public prosecutors, and other authorities (e.g. police, tax authorities, or the National Authority for Data Protection and Freedom of Information) may contact our Company to request information, disclosure of data, or access to documents. In such cases, we are legally obliged to provide the requested data, but only to the extent strictly necessary to fulfill the purpose of the request.

Participants and employees involved in our Company’s data processing and handling are authorized to access your personal data to a predetermined extent and are bound by confidentiality obligations.

We protect your personal data with appropriate technical and other measures, ensuring the security and availability of the data, and safeguarding it against unauthorized access, alteration, damage, disclosure, or any other unauthorized use.

As part of our organizational measures, we monitor physical access to our premises, provide continuous training to our employees, and securely store paper-based documents. Technical measures include the use of encryption, password protection, and antivirus software.

Please note, however, that data transmission over the Internet cannot be considered fully secure. While our Company takes all possible steps to ensure the security of data processing, we cannot take full responsibility for data transmission through our website. Once your data is received by our Company, we apply strict internal policies to ensure the security of your personal data and to prevent unauthorized access.

Regarding security, we kindly ask for your cooperation by keeping your access password to our website secure and refraining from sharing it with anyone.

6. Your Rights and Legal Remedies

You have the right to:
request information about the processing of your personal data,
request the correction, modification, or completion of your personal data processed by us,
object to the processing of your personal data and request its deletion or blocking (with the exception of mandatory data processing),
seek legal remedy before a court,
file a complaint with the supervisory authority or initiate a procedure (https://naih.hu/panaszuegyintezes-rendje.html).Ön az adatkezelésről
– You may request information about the processing of your personal data.
– You may request the rectification, modification, or completion of your personal data processed by us.
– You may object to the processing of your personal data and request its deletion or restriction (with the exception of mandatory data processing).
– You have the right to seek legal remedy before a court.
– You may lodge a complaint with the supervisory authority or initiate a procedure (https://naih.hu/panaszuegyintezes-rendje.html).

Supervisory Authority: Hungarian National Authority for Data Protection and Freedom of Information (NAIH)

Website: https://naih.hu/

Headquarters: 22/c Szilágyi Erzsébet fasor, 1125 Budapest, Hungary

Mailing address: P.O. Box 5, 1530 Budapest, Hungary

Phone: +36 (1) 391-1400

Fax: +36 (1) 391-1410

E-mail:

At your request, we provide information regarding the personal data processed by us or on our behalf by our appointed data processors, including details about:

• in case of transfer of your personal data, the legal basis and recipients of such data transfers.

• the data itself,

• its source,

• the purpose and legal basis of the data processing,

• the duration of the processing or, if this is not possible, the criteria used to determine that duration,

• the names, addresses, and activities related to data processing of our data processors,

• circumstances and impacts of data protection incidents, as well as the measures taken to mitigate and prevent them, and

We will provide the requested information as soon as possible, within 3 working days from the submission of your request, but no later than within 1 month. The information is provided free of charge, except in cases where you have already submitted a request for information regarding the same data set within the current year. Any fee you have paid will be refunded if we have processed the data unlawfully or if the request for information has resulted in a correction.

We may refuse to provide information only in cases specified by law, indicating the relevant legal provision, and informing you about the possibility of judicial remedy and lodging a complaint with the Supervisory Authority.

Our Company will notify you, as well as all parties to whom the data was previously transmitted for processing purposes, about the correction, restriction, marking, or deletion of your personal data, except where such notification would infringe upon your legitimate interests.

If we do not fulfill your request for correction, restriction, or deletion, we will inform you in writing or electronically (with your consent) within 3 working days (but no later than 1 month) of receiving your request, providing the reasons for the refusal and information about the possibility of judicial remedy and complaint to the Supervisory Authority.

If you object to the processing of your personal data, we will examine your objection as soon as possible, within 3 working days (but no later than 1 month) from the submission of your objection, and notify you in writing of our decision. If we find your objection justified, we will cease processing the data — including further data collection and transfer — and restrict the data. We will also notify those to whom the personal data subject to the objection was previously transferred, who are obliged to take measures to enforce your objection.

We will refuse to fulfill the request if we can demonstrate that the data processing is justified by compelling legitimate grounds which override your interests, rights, and freedoms, or relate to the establishment, exercise, or defense of legal claims.

If you disagree with our decision or if we fail to meet the deadline, you may bring the case before a court within 30 days from the notification of the decision or the last day of the deadline. Data protection cases fall under the jurisdiction of the court, and the case may be initiated either before the court competent according to your place of residence or habitual residence, at your choice.

Foreign nationals may also lodge a complaint with the supervisory authority competent according to their place of residence.

We kindly ask you to contact our Company before lodging a complaint with the Supervisory Authority or initiating court proceedings in order to seek an agreement and resolve the issue as quickly as possible.

For any data protection inquiries, please feel free to contact us at:

7. Key Applicable Legislation

• Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – GDPR)

• Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (Info Act)

• Act V of 2013 on the Civil Code (Civil Code)

• Act CVIII of 2001 on Electronic Commerce Services and on Information Society Services (E-commerce Act)

• Act C of 2003 on Electronic Communications (Electronic Communications Act)

• Act CLV of 1997 on Consumer Protection (Consumer Protection Act)

• Act CLXV of 2013 on Complaints and Public Interest Disclosures (Complaint Act)

• Act XLVIII of 2008 on the Basic Conditions and Certain Restrictions of Economic Advertising Activities (Advertising Act)

8. Modification of the Privacy Policy

Our Company reserves the right to modify this Privacy Policy and will duly inform the data subjects about any changes. Information related to data processing will be published on the website: https://pilkington.hu/adatvedelmi-tajekoztato/.

Budapest, May 23, 2018